{"id":81579,"date":"2021-09-27T14:10:46","date_gmt":"2021-09-27T14:10:46","guid":{"rendered":"https:\/\/uzurv.com\/?p=81579"},"modified":"2022-08-22T14:43:50","modified_gmt":"2022-08-22T14:43:50","slug":"what-is-uzurv-its-a-game-changer-for-riders","status":"publish","type":"post","link":"https:\/\/uzurv.com\/what-is-uzurv-its-a-game-changer-for-riders\/","title":{"rendered":"What is UZURV? \u2013 It\u2019s a Game Changer for Riders"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;169167&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_single_image media=&#8221;81595&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;199388&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;170741&#8243;][vc_custom_heading text_color=&#8221;color-lxmt&#8221; heading_semantic=&#8221;p&#8221; text_size=&#8221;h3&#8243; text_italic=&#8221;yes&#8221; sub_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;934183&#8243; text_color_type=&#8221;uncode-palette&#8221; subheading=&#8221;-Roderyck B., UZURV Rider&#8221;]\u201cIt\u2019s a game changer\u2026 As far as I\u2019m concerned, they\u2019ve hit it out of the park with this program.\u201d[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=&#8221;190267&#8243;]<span style=\"font-weight: 400;\">Home runs are tough to come by for agencies looking to improve the rider experience in the paratransit space. Innovative agencies that have \u201chit it out of the park\u201d with riders like Roderyck, have scouted out and fielded new solutions that improve paratransit for their customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this second installment of our four-part \u201cWhat is UZURV?\u201d series, we take a look at the challenges transit agencies face with rider service &#8211; and how, with UZURV on the roster, they have been \u201cgame changers\u201d for paratransit.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;136414&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;117937&#8243;]<\/p>\n<h2><span style=\"font-weight: 400;\">Innovative Agencies Look to Solve The Paratransit Riders\u2019 Three Strikes<\/span><\/h2>\n<p>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;119671&#8243;]<\/p>\n<div style=\"float: right; margin: 0px 0px 40px 40px; padding: 30px; background-color: #567694; color: #ffffff; width: 320px;\">\n<h3 style=\"font-size: 28px; font-weight: 300; color: #ffffff;\">The Paratransit Riders&#8217; Three Strikes<\/h3>\n<p>Strike 1: Service must often be booked well in advance<\/p>\n<p>Strike 2: Shared Rides<\/p>\n<p>Strike 3: Vehicle Mismatches<\/p>\n<\/div>\n<p>Paratransit providers want to provide the best service they can to the communities they serve. Every partner we work with actively pursues solutions to overcome the \u201cthree strikes\u201d paratransit riders voice when asked about their experiences:<\/p>\n<ul>\n<li><strong>Strike 1 \u2013 Service must often be booked well in advance. &#8211;<\/strong> Typically customers must request their trips at least a day in advance. There may be limited opportunities for same-day service, but in general, customers cannot get a same-day trip: no early departure from work, no last-minute trip to the store for that forgotten gallon of milk, no unplanned burger cravings allowed.<\/li>\n<li><strong>Strike 2 \u2013 Shared rides and extended times in vehicles \u2013<\/strong> Because paratransit is often provided with multi-passenger vans that serve more than one trip at a time, customers are generally required to accept a pick-up time that may be as much as one hour before or after the pick-up time they have requested. Then, once a pick-up time is scheduled, the customer is usually required to be ready and waiting for the vehicle to arrive anywhere within a window of time that could be as long as thirty or forty minutes. Once on board, the customer may share their ride with other customers traveling in the same general direction, or they may ride alone, meaning that the same trip to work or school could be quick today and slow tomorrow. The result is that customers must be able and willing to travel on the provider\u2019s schedule, must spend time waiting for a vehicle when they could be doing other more productive tasks, and they must plan for a trip that might be very short or very long, meaning that the customer might arrive early or very late.<\/li>\n<\/ul>\n<p style=\"text-align: left; padding-left: 40px;\"><strong>Bottom line: a paratransit rider is often asked to meet the needs of the service rather than the service adapting to meet the needs of the customer.<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Strike 3 \u2013 Often vehicles don\u2019t meet the needs of all riders.<\/b><span style=\"font-weight: 400;\"> \u2013 Although paratransit systems usually operate fleets of lift or ramp-equipped vans and minivans, only about 20% of passengers need wheelchair-accessible vehicles. As a result, about 80% of riders receive service in vehicles that are not specifically designed for them. Some of these riders live on narrow streets that would be better served by smaller vehicles. Other riders may have difficulty entering and exiting larger vehicles that require the use of steps, a lift, or a ramp. Still other riders may find larger vans less comfortable than smaller sedans or minivans which have been specifically designed with passenger comfort in mind.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">UZURV Agencies are Power Hitters!<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With UZURV on their team agencies don&#8217;t have to sacrifice to advance their paratransit. Here\u2019s how that works:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>UZURV vehicles meet company and contractual requirements, and our drivers are fully vetted, credentialed and trained.<\/b><span style=\"font-weight: 400;\"> Drivers undergo a rigorous national background check, are subject to federally mandated substance abuse testing, and are specifically trained regarding the proper methods for providing appropriate service for older adults and people with disabilities. As a result, riders can expect safe, comfortable, and courteous service every time.<\/span><\/li>\n<\/ul>\n<blockquote>\n<p style=\"padding-left: 40px;\"><em><strong>\u201cEvery single driver I\u2019ve had with UZURV has gone the extra mile to make sure I\u2019m comfortable and taken care of.\u201d\u00a0<\/strong><\/em><\/p>\n<p style=\"padding-left: 40px;\"><em><strong>\u2013 Keith S., UZURV Rider<\/strong><\/em><\/p>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; el_class=&#8221;inverted-device-order&#8221; uncode_shortcode_id=&#8221;639848&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;201328&#8243;]<\/p>\n<blockquote>\n<p style=\"padding-left: 40px;\"><em><strong>\u201cThey\u2019re not treating you like a number. They\u2019re treating me like an individual, not like an old lady. It\u2019s the best program in the world.\u201d<\/strong><\/em><\/p>\n<p style=\"padding-left: 40px;\"><em><strong>\u2013 Shirley B., UZURV Rider<\/strong><\/em><\/p>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;708302&#8243;][vc_single_image media=&#8221;81611&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;537168&#8243;][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;451085&#8243;][vc_column_text uncode_shortcode_id=&#8221;144003&#8243;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>UZURV is built around and integrates with partner agencies to improve ease of use and accessibility: <\/b><span style=\"font-weight: 400;\">While every system is different &#8211; right now riders can book, pay for, cancel and check on trips by phone &#8211; and in the coming months through our Apple and Android compatible mobile app. Our call center is available during all partner agency service hours, and our websites and mobile apps are designed to be fully accessible for people using screen readers, screen magnification, and other types of assistive technology. UZURV\u2019s call center is also able to serve customers speaking English or Spanish as well as those using Text Devices for the Deaf (TTD_).<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>UZURV provides flexibility.<\/b><span style=\"font-weight: 400;\"> Although UZURV trips can be scheduled in advance, they can also be requested in as little as one hour before travel &#8211; and our rideshare trips are all single rider. This means that riders can either plan ahead or take last-minute trips when they need to. Furthermore, because trips are not shared, travel times are shorter and more predictable. UZURV riders can spend less time planning, less time riding, and more time doing everything else that matters.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>UZURV is committed to safety.<\/b><span style=\"font-weight: 400;\"> Everything UZURV does, from our commitment to use only qualified, well-trained and drug-tested drivers, to our industry-leading vehicle standards, to our call center which is always available, is done to ensure the safety of drivers and passengers. And it shows. UZURV has an enviable safety record of only 0.<span data-sheets-value=\"{&quot;1&quot;:3,&quot;3&quot;:0.382416041671155}\" data-sheets-userformat=\"{&quot;2&quot;:61,&quot;3&quot;:{&quot;1&quot;:2,&quot;2&quot;:&quot;0.00&quot;,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]}}\" data-sheets-formula=\"=R[0]C[-4]\/R[-2]C[-3]\">38<\/span> preventable accidents per 100,000 miles operated. And since the onset of the COVID-19 pandemic in March of 2020, none of our clients have reported a single instance of a service-related virus transmission.<\/span><\/li>\n<\/ul>\n<blockquote>\n<p style=\"padding-left: 40px;\"><em><strong>&#8220;Gail arrived absolutely on time and it was a great trip to the hospital. She was so kind and so friendly and a very safe driver. I thank you so much for your wonderful driver.&#8221;<\/strong><\/em><\/p>\n<p style=\"padding-left: 40px;\"><em><strong>-Norman N., UZURV Rider<\/strong><\/em><\/p>\n<\/blockquote>\n<p><span style=\"font-weight: 400;\">So what is the scorecard for paratransit agencies leveraging UZURV? A <\/span><span style=\"font-weight: 400;\">98.4% on-time rate, a rider Net Promoter Score<\/span><span style=\"font-weight: 400;\">\u00ae<\/span><span style=\"font-weight: 400;\"> of 92 (that\u2019s considered \u201cworld class\u201d) &#8211; and all for a savings per-trip (up to 53%) for agencies. Those are home runs for riders any paratransit community can support.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We love to talk about game-changing ideas for paratransit riders &#8211; especially if you are a transit agency that wants to knock it outta the park for your paratransit riders. If you are game, reach out to us here: <a href=\"https:\/\/uzurv.com\/contact\/\" target=\"_blank\" rel=\"noopener\">https:\/\/uzurv.com\/contact\/<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">But what about the drivers? \u2026 UZURV is creating communities of compassionate and well-compensated drivers, and we are excited to share that chapter of the \u201cWhat is UZURV?\u201d story next.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;106102&#8243;][vc_button button_color=&#8221;color-vyce&#8221; size=&#8221;btn-sm&#8221; radius=&#8221;btn-default-shape&#8221; border_width=&#8221;0&#8243; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;131502&#8243; link=&#8221;url:https%3A%2F%2Fuzurv.com%2Fso-what-is-uzurv-and-why-does-it-matter%2F|title:So%20What%20is%20UZURV%2C%20and%20Why%20Does%20it%20Matter%3F&#8221;]&lt; Back to Part 1[\/vc_button][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;134066&#8243;][vc_button button_color=&#8221;color-vyce&#8221; size=&#8221;btn-sm&#8221; radius=&#8221;btn-default-shape&#8221; border_width=&#8221;0&#8243; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;165897&#8243; link=&#8221;url:https%3A%2F%2Fuzurv.com%2Fwhat-is-uzurv-for-drivers-its-a-way-to-earn-a-living-by-giving%2F|title:What%20is%20UZURV%3F%20For%20Drivers%20%E2%80%93%20It%E2%80%99s%20a%20Way%20to%20Earn%20a%20Living%20by%20Giving&#8221;]Go to Part 3 &gt;[\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;169167&#8243;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_single_image media=&#8221;81595&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;199388&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":81595,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[69],"tags":[584],"class_list":["post-81579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-riders","tag-what-is-uzurv"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is UZURV? \u2013 It\u2019s a Game Changer for Riders | UZURV<\/title>\n<meta name=\"description\" content=\"Transit agencies face challenges with rider service. 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