{"id":81960,"date":"2021-10-27T20:41:36","date_gmt":"2021-10-27T20:41:36","guid":{"rendered":"https:\/\/uzurv.com\/?post_type=portfolio&#038;p=81960"},"modified":"2024-10-10T18:03:57","modified_gmt":"2024-10-10T18:03:57","slug":"how-grtc-built-adaptive-scalable-and-cost-effective-paratransit-to-deliver-better-customer-experiences","status":"publish","type":"portfolio","link":"https:\/\/uzurv.com\/case-studies\/how-grtc-built-adaptive-scalable-and-cost-effective-paratransit-to-deliver-better-customer-experiences\/","title":{"rendered":"How GRTC Transit System Built Adaptive, Scalable, and Cost-effective Paratransit to Deliver Better Customer Experiences"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_wp_custommenu nav_menu=&#8221;618&#8243; nav_menu_horizontal=&#8221;1&#8243; use_widget_style=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;684887&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;102372&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;402729&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;960696&#8243;][vc_column_text uncode_shortcode_id=&#8221;165870&#8243;]<strong>Since going live in 2017, UZURV has been wildly popular among GRTC paratransit riders \u2013 initially accounting for 70% of CARE On-Demand\u2019s daily ride volume.<\/strong><\/p>\n<p>By implementing UZURV\u2019s adaptive on-demand mobility platform, GRTC has been able to create superior customer experiences (net promoter score across all markets of up to 92), significantly improve on-time performance (98%), and drastically reduce paratransit expenditures per trip by 53%.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;80&#8243; position_horizontal=&#8221;left&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;125006&#8243;][vc_single_image media=&#8221;81085&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;383606&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;526237&#8243;]Additionally, the CARE On-Demand paratransit program has stabilized operations in terms of fleet and personnel requirements, making the overall system more sustainable, reliable, and cost-effective. \u201cCare On-Demand proves that the benefits of high-quality, technology-driven on-demand paratransit using Transportation Network Companies (TNCs) are not limited to large agencies. Mid-sized transit agencies serving mid-sized communities can significantly bene\ufb01t from these services,\u201d said Tim Barham, GRTC\u2019s Director of Transportation. \u201cGRTC is saving money, and our customers are happy. UZURV is a big part of that story.\u201d[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;193622&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; back_color=&#8221;color-766518&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;491119&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-555555&#8243; text_size=&#8221;fontsize-892903&#8243; text_weight=&#8221;600&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;187062&#8243; text_color_type=&#8221;uncode-palette&#8221;]Core Outcomes[\/vc_custom_heading][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;673871&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;146005&#8243;][uncode_counter value=&#8221;53&#8243; counter_color=&#8221;color-xsdn&#8221; font=&#8221;font-555555&#8243; size=&#8221;fontsize-162062&#8243; weight=&#8221;600&#8243; height=&#8221;fontheight-926958&#8243; suffix=&#8221;%&#8221; uncode_shortcode_id=&#8221;101357&#8243; counter_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-388954&#8243; text_weight=&#8221;200&#8243; uncode_shortcode_id=&#8221;118354&#8243; text_color_type=&#8221;uncode-palette&#8221;]Paratransit Per Trip Cost Savings[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;155752&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-388954&#8243; text_weight=&#8221;200&#8243; uncode_shortcode_id=&#8221;746281&#8243; text_color_type=&#8221;uncode-palette&#8221;]Rider NPS Across All Markets up to[\/vc_custom_heading][uncode_counter value=&#8221;92&#8243; counter_color=&#8221;color-xsdn&#8221; font=&#8221;font-555555&#8243; size=&#8221;fontsize-162062&#8243; weight=&#8221;600&#8243; height=&#8221;fontheight-926958&#8243; uncode_shortcode_id=&#8221;404254&#8243; counter_color_type=&#8221;uncode-palette&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;353453&#8243;][uncode_counter value=&#8221;98&#8243; counter_color=&#8221;color-xsdn&#8221; font=&#8221;font-555555&#8243; size=&#8221;fontsize-162062&#8243; weight=&#8221;600&#8243; height=&#8221;fontheight-926958&#8243; uncode_shortcode_id=&#8221;191792&#8243; counter_color_type=&#8221;uncode-palette&#8221; suffix=&#8221;%&#8221;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-388954&#8243; text_weight=&#8221;200&#8243; uncode_shortcode_id=&#8221;122198&#8243; text_color_type=&#8221;uncode-palette&#8221;]On-time Percentage[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;214030&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;h3&#8243; uncode_shortcode_id=&#8221;170000&#8243; text_color_type=&#8221;uncode-palette&#8221;]The Challenge \u2013 Expanding Care Through Sustained Growth[\/vc_custom_heading][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text uncode_shortcode_id=&#8221;178165&#8243;]<span style=\"font-weight: 400;\">Managing a sustained period of growth in paratransit demand is challenging and costly. But for GRTC, delivering stellar service through enterprise mobility technology is an everyday occurrence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GRTC is the public transit provider for the City of Richmond, <\/span>Chester\ufb01eld,<span style=\"font-weight: 400;\"> and Henrico Counties in Central Virginia. In 2019, GRTC\u2019s 194 fixed-route buses, in combination with its 96-vehicle CARE paratransit fleet and additional CARE On-Demand service, provided more than 9.2 million rides throughout a 227 square-mile service area encompassing a population of almost 450,000 residents.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;90&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;758213&#8243;][vc_single_image media=&#8221;81962&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;966402&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;194528&#8243;]GRTC\u2019s mission is to \u201cprovide clean, safe, and reliable transportation, and improve mobility, and access throughout Central Virginia,\u201d a mission it has pursued relentlessly since its establishment<br \/>\nin 1973. But in a region which has experienced steady and sometimes rapid growth and evolving paratransit needs, delivering on this mission has required a great deal of organizational flexibility, innovation, and scaling.<\/p>\n<p>For many years, GRTC\u2019s Care program operated as a traditional, contracted ADA paratransit service. The agency provided a fleet of cutaway vans which used a service provider to supply personnel, tools, training, and management. This model worked well enough, but in the mid-2010s, rapid growth in the Greater Richmond region triggered increasing demand for safe and reliable paratransit. This meant an immediate need for a larger fleet and workforce to manage the service.<\/p>\n<p>Between 2012 and 2016, the agency\u2019s operating budget grew by more than 2.1 million. At the same time, paratransit ridership grew by approximately 114,000 rides. GRTC\u2019s paratransit provider\u2019s personnel, fleet, and facilities were strained by increasing ridership and operating expenses. Simply put, more growth would require more vehicles and more people\u2014in other words, an expansion of an already costly service.<\/p>\n<p>Barham knew about the benefits of on-demand paratransit from his time at the Maryland Transit Administration (MTA). Tim envisioned adopting a similar on-demand mobility model utilizing taxicabs, wheelchair accessible vehicles (WAV), and\/or Transportation Network Companies (TNCs) to reduce pressure on the agency\u2019s constrained and high-cost paratransit program.<\/p>\n<p>\u201cWe needed a provider who could meet the training and operational requirements necessary to provide the higher levels of service our riders were looking for,\u201d stated Barham. \u201cIntroducing the wrong on-demand service could add significant risks to program goals of successfully managing sharp increases in ridership and adding new positive options to meet the needs of the paratransit community.\u201d[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;116188&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;198094&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;h3&#8243; uncode_shortcode_id=&#8221;193734&#8243; text_color_type=&#8221;uncode-palette&#8221;]GRTC and UZURV Steward Paratransit Innovation with CARE On-Demand[\/vc_custom_heading][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text uncode_shortcode_id=&#8221;187381&#8243;]GRTC dubbed the new program \u201cCARE On-Demand\u201d \u2014 a reflection of its roots in the Care paratransit program and its commitment to the delivery of on-demand service. CARE On-Demand<br \/>\nwould be available to any ADA paratransit eligible GRTC customer (both residents and visitors) and would provide rides anywhere in the GRTC service area with two hours\u2019 notice.<\/p>\n<p>GRTC\u2019s goals for CARE On-Demand were simple and straight-forward. GRTC needed a rider-choice framework that not only met federal and rider eligibility requirements, but one that would also:<\/p>\n<ul>\n<li>Offer an opt-in on-demand service that would attract and retain riders while curbing the growth of Care paratransit.<\/li>\n<li>Improve rider choice, service quality, and program scalability.<\/li>\n<li>Deliver service at a cost that would maintain or reduce the average cost per trip for Care paratransit and on-demand services.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;81966&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; uncode_shortcode_id=&#8221;190978&#8243;][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=&#8221;134644&#8243;]Once implemented in 2017, UZURV collaborated with GRTC staff to develop a service approach that leveraged UZURV\u2019s adaptive mobility technology, live support call center, and scalable fleet of compliant drivers. UZURV delivered the following program management, client services, and reporting capabilities:<\/p>\n<ul>\n<li>Flexible on-demand and pre-scheduled ride reservations.<\/li>\n<li>Fully compliant drivers certified in ADA, HIPAA, defensive driving, CPR &amp; First Aid, and more.<\/li>\n<li>Standard-vehicle and WAV capabilities.<\/li>\n<li>Dedicated UZURV Support staff to verify rider eligibility while scheduling, managing, and tracking rides in real-time.<\/li>\n<li>Integrated reports and dashboards outlining ride volume, on-time percentages, rider support inquiries, and other actionable data points.<\/li>\n<\/ul>\n<p>Since the summer of 2023, UZURV has been the sole provider for Care On-Demand, allowed for this program because the network of drivers is fully FTA-compliant.[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;196011&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;196278&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;h3&#8243; uncode_shortcode_id=&#8221;983839&#8243; text_color_type=&#8221;uncode-palette&#8221;]Get a printable PDF copy of this case study.[\/vc_custom_heading][vc_raw_html]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;127958&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;787116&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;201211&#8243;]Get in touch to learn more.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;107946&#8243;]Let\u2019s explore how UZURV can help elevate your agency\u2019s paratransit mobility services.[\/vc_column_text][vc_button button_color=&#8221;color-vyce&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fuzurv.com%2Fcontact%2F|title:Contact&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;763025&#8243;]Contact Us[\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_wp_custommenu nav_menu=&#8221;618&#8243; nav_menu_horizontal=&#8221;1&#8243; use_widget_style=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;684887&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; 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