{"id":82098,"date":"2021-11-30T16:18:34","date_gmt":"2021-11-30T16:18:34","guid":{"rendered":"https:\/\/uzurv.com\/?post_type=portfolio&#038;p=82098"},"modified":"2025-04-02T16:14:52","modified_gmt":"2025-04-02T21:14:52","slug":"godurham-access","status":"publish","type":"portfolio","link":"https:\/\/uzurv.com\/case-studies\/godurham-access\/","title":{"rendered":"How WeDriveU and UZURV solved the driver shortage in Durham, North Carolina, without increasing the cost base for the client, GoDurham Access."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_wp_custommenu nav_menu=&#8221;618&#8243; nav_menu_horizontal=&#8221;1&#8243; use_widget_style=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;684887&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;102372&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner width=&#8221;2\/3&#8243;][vc_single_image media=&#8221;92741&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;318246&#8243; media_width_pixel=&#8221;350&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; text_font=&#8221;font-388954&#8243; text_size=&#8221;h1&#8243; uncode_shortcode_id=&#8221;118872&#8243; text_color_type=&#8221;uncode-palette&#8221;]Background[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;135770&#8243;]<\/p>\n<p class=\"p1\">The Covid-19 pandemic created a nationwide driver shortage with the impact felt across the transit industry and paratransit services in Durham, North Carolina were no exception. The driver shortage was also exacerbated by social distancing guidelines that meant fewer customers could be carried per vehicle, requiring more trips and therefore actually increasing demand for drivers. This led WeDriveU to think outside the box to deliver a solution to the driver shortage, while ensuring they didn\u2019t increase costs for the customer.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;781759&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;82099&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;151282&#8243; media_width_pixel=&#8221;200&#8243;][vc_column_text text_lead=&#8221;small&#8221; uncode_shortcode_id=&#8221;109897&#8243;]<\/p>\n<p class=\"p1\">Dedicated Vehicles with<br \/>\nWheelchair Accessible Cutaways:<span class=\"Apple-converted-space\"><br \/>\n<\/span><b>55<\/b><\/p>\n<p class=\"p1\">Service Type:<br \/>\n<b>Demand Response ADA Paratransit<\/b><\/p>\n<p class=\"p1\">Days of Operation:<span class=\"Apple-converted-space\"><br \/>\n<\/span><b>7 days a week<br \/>\n364 days a year<\/b>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;214030&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;h3&#8243; uncode_shortcode_id=&#8221;103853&#8243; text_color_type=&#8221;uncode-palette&#8221;]The Solution[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;132936&#8243;]<\/p>\n<p class=\"p1\">The solution came in the form of an innovative technology partnership with adaptive Transportation Network Company (TNC), UZURV, whose platform was specifically built for paratransit.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p class=\"p1\">With this new partnership, WeDriveU was able to provide a non-dedicated fleet option that helps them deliver a flexible transportation solution that supplements the existing operation. Trips that WeDriveU cannot fulfill are sent to UZURV, who then offer those trips out to their pool of independent contractor drivers, ensuring that every passenger who needs a ride gets one and that on-time-performance and productivity are maintained.<\/p>\n<p class=\"p1\">UZURV recruits independent contractor drivers who utilize their own vehicles to provide service. All UZURV drivers undergo Federal Transit Administration (FTA) compliant background checks and complete drug and alcohol testing \u2013 both preservice and random testing as required \u2013 to FTA standards. Drivers undergo an extensive learning and credentialing process to ensure they provide exceptionally high-quality service for every rider.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;198094&#8243;][vc_custom_heading text_color=&#8221;color-jevc&#8221; heading_semantic=&#8221;h4&#8243; uncode_shortcode_id=&#8221;405995&#8243; text_color_type=&#8221;uncode-palette&#8221;]Clever Tech[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;127016&#8243;]<\/p>\n<p class=\"p1\">The technology partnership with UZURV is enhanced because of their API integration with Spare, the scheduling and dispatch software used by GoDurham Access. This integration and \u2018one-system\u2019 approach provides a number of key benefits for WeDriveU, the riders and the client:<\/p>\n<ul>\n<li class=\"p3\">WeDriveU dispatchers can push trips to UZURV from within the Spare system and receive details of the completed trips back into Spare<\/li>\n<li class=\"p3\">Riders can track their UZURV vehicle in real-time with the GoDurham ACCESS mobile rider app powered by Spare<\/li>\n<li class=\"p3\">Client reporting on UZURV and WeDriveU trips can all be done from within the Spare platform<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;193622&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; back_color=&#8221;color-766518&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;491119&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h5&#8243; text_font=&#8221;font-555555&#8243; text_weight=&#8221;600&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;705109&#8243; text_color_type=&#8221;uncode-palette&#8221;]the results[\/vc_custom_heading][vc_column_text text_color=&#8221;color-xsdn&#8221; uncode_shortcode_id=&#8221;213294&#8243; text_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<p class=\"p1\">The UZURV supplemental service launched in September 2020, and the impact after just one month is already positive.<\/p>\n<p>[\/vc_column_text][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;673871&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;146005&#8243;][vc_custom_heading text_color=&#8221;color-164984&#8243; heading_semantic=&#8221;p&#8221; text_size=&#8221;h4&#8243; text_weight=&#8221;700&#8243; uncode_shortcode_id=&#8221;125916&#8243; text_color_type=&#8221;uncode-palette&#8221;]On-time Percentage[\/vc_custom_heading][uncode_counter value=&#8221;98.5&#8243; counter_color=&#8221;color-xsdn&#8221; font=&#8221;font-555555&#8243; size=&#8221;fontsize-162062&#8243; weight=&#8221;600&#8243; height=&#8221;fontheight-926958&#8243; suffix=&#8221;%&#8221; uncode_shortcode_id=&#8221;629806&#8243; counter_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-388954&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;200&#8243; uncode_shortcode_id=&#8221;115823&#8243; text_color_type=&#8221;uncode-palette&#8221;]UZURV is achieving an average OTP of 98.5% (within a 15-min window)[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;855087&#8243;][vc_custom_heading text_color=&#8221;color-164984&#8243; heading_semantic=&#8221;p&#8221; text_size=&#8221;h4&#8243; text_weight=&#8221;700&#8243; uncode_shortcode_id=&#8221;402938&#8243; text_color_type=&#8221;uncode-palette&#8221;]Customer Satisfaction[\/vc_custom_heading][vc_single_image media=&#8221;82123&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;888406&#8243; media_width_pixel=&#8221;120&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-388954&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;200&#8243; uncode_shortcode_id=&#8221;184025&#8243; text_color_type=&#8221;uncode-palette&#8221;]Customers are overwhelmingly happy with the new service, especially visually impaired customers who enjoy the door-to-door nature of the service.[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;353453&#8243;][vc_custom_heading text_color=&#8221;color-164984&#8243; heading_semantic=&#8221;p&#8221; text_size=&#8221;h4&#8243; text_weight=&#8221;700&#8243; uncode_shortcode_id=&#8221;179288&#8243; text_color_type=&#8221;uncode-palette&#8221;]Cost Per Trip[\/vc_custom_heading][uncode_counter value=&#8221;-41&#8243; counter_color=&#8221;color-xsdn&#8221; font=&#8221;font-555555&#8243; size=&#8221;fontsize-162062&#8243; weight=&#8221;600&#8243; height=&#8221;fontheight-926958&#8243; uncode_shortcode_id=&#8221;881321&#8243; counter_color_type=&#8221;uncode-palette&#8221; suffix=&#8221;%&#8221;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;p&#8221; text_font=&#8221;font-388954&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;200&#8243; uncode_shortcode_id=&#8221;419584&#8243; text_color_type=&#8221;uncode-palette&#8221;]Average cost per trip is 41% less than the standard ADA paratransit service[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;50&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;118143&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;185311&#8243;]Get your PDF version of this case study.[\/vc_custom_heading][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;208805&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading heading_semantic=&#8221;h6&#8243; uncode_shortcode_id=&#8221;132948&#8243;]Get in touch to learn more[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;p&#8221; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;158319&#8243;]Let\u2019s explore how UZURV can help elevate your agency\u2019s paratransit mobility services.[\/vc_custom_heading][vc_button button_color=&#8221;color-vyce&#8221; border_width=&#8221;0&#8243; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;210087&#8243; link=&#8221;url:https%3A%2F%2Fuzurv.com%2Fcontact%2F&#8221;]Contact Us[\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_wp_custommenu nav_menu=&#8221;618&#8243; nav_menu_horizontal=&#8221;1&#8243; use_widget_style=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;684887&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":82099,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"portfolio_category":[],"class_list":["post-82098","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How WeDriveU and UZURV solved the driver shortage in Durham, North Carolina, without increasing the cost base for the client, GoDurham Access. | UZURV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uzurv.com\/case-studies\/godurham-access\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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