{"id":87223,"date":"2023-08-15T19:24:34","date_gmt":"2023-08-15T19:24:34","guid":{"rendered":"https:\/\/uzurv.com\/?p=87223"},"modified":"2024-07-26T15:09:11","modified_gmt":"2024-07-26T15:09:11","slug":"the-4-ps-professional-punctual-pleasant-and-patient","status":"publish","type":"post","link":"https:\/\/uzurv.com\/the-4-ps-professional-punctual-pleasant-and-patient\/","title":{"rendered":"Professional, Punctual, Pleasant, and Patient \u2014 the 4 Ps of UZURV Drivers."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;87224&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;219269&#8243;][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;131559&#8243;][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; separator=&#8221;yes&#8221; uncode_shortcode_id=&#8221;529898&#8243; text_color_type=&#8221;uncode-palette&#8221;]Professional, Punctual, Pleasant, and Patient &#8211; the 4 Ps of UZURV drivers.[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row auto_text=&#8221;&#8221; text_lead=&#8221;&#8221; text_color=&#8221;&#8221; css_animation=&#8221;&#8221; animation_speed=&#8221;&#8221; animation_delay=&#8221;&#8221; parallax_intensity=&#8221;1&#8243; parallax_centered=&#8221;&#8221; uncode_shortcode_id=&#8221;883336&#8243; text_color_gradient=&#8221;&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;955044&#8243;]According to recent <a href=\"https:\/\/data.census.gov\/table?q=disability\">US Census<\/a> data, 13%<b> of the US population lives with a disability &#8211; that is 42.4 million Americans<\/b>. Older adults and People with disabilities often don\u2019t have access to common transportation options that non-disabled people enjoy.<\/p>\n<p>Transit agencies across the country provide transportation options people with disabilities can access, typically through ADA paratransit. A growing list of agencies partner with non-dedicated service providers (NDSP) like UZURV to stay ahead of driver shortages and the return of ridership \u2013 and the service quality delights the ridership.<\/p>\n<p>Our agency partners have helped us build the Adaptive TNC that provides a higher level of service for riders \u2013 and the reviews have been stellar.<\/p>\n<p><b>UZURV receives feedback not only from our transit agency partners but riders, as well. <\/b>There are four words we see again and again in comments and reviews, <b>Professional, Punctual, Pleasant, and Patient<\/b> &#8211; let&#8217;s break that down.[\/vc_column_text][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; border_color=&#8221;color-209364&#8243; border_style=&#8221;solid&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;160857&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1692113804122{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;}&#8221; border_color_type=&#8221;uncode-palette&#8221;][vc_column_text uncode_shortcode_id=&#8221;105141&#8243;]<\/p>\n<ul>\n<li aria-level=\"1\"><strong>Punctual<\/strong> \u2014 UZURV drivers have an above-average on-time rate across programs, 97.2% or above within a 15-minute window of the scheduled pick-up time!<\/li>\n<li aria-level=\"1\"><strong>Professional<\/strong> \u2014 means drivers are knowledgeable and committed to the requirements of service for ADA Paratransit \u2014 for example, UZURV drivers welcome service animals into their vehicles.<\/li>\n<li aria-level=\"1\"><strong>Patient<\/strong> \u2014 UZURV drivers offer door-to-door service, giving riders the time to get to and from the vehicle, and drivers are able to provide assistance to riders with boarding and exiting vehicles upon request<\/li>\n<li aria-level=\"1\"><strong>Pleasant <\/strong>\u2014 Drivers learn best practices and effective communication strategies to ensure a comfortable, safe ride for themselves and their riders.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;264771&#8243;]<\/p>\n<h2><span style=\"font-weight: 400;\">What Do the Reviews Say?<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;252544&#8243;]<\/p>\n<p style=\"text-align: right;\"><em>&#8220;Send my compliments to all my drivers, but I would like to especially compliment my driver B.H. For being very <b>professional, punctual, pleasant<\/b>, and having a lot of <b>patience<\/b> with me.&#8221;<\/em><\/p>\n<p style=\"text-align: right;\"><strong>\u2014 JTACP Rider Katherine A.\u00a0<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;126671&#8243;]<\/p>\n<p style=\"text-align: left;\"><em>&#8220;Both of my UZURV drivers were <b>punctual, polite, <\/b>and <b>professional<\/b>!&#8221; <\/em><\/p>\n<p style=\"text-align: left;\">\u2014 <strong>PACE Suburban Bus Rider<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;684069&#8243;]<\/p>\n<p style=\"text-align: right;\"><em>&#8220;Services like UZURV have been a huge help in improving our paratransit service performance! We get lots of positive feedback from our riders about UZURV drivers being <b>on-time<\/b>, <b>professional<\/b>, careful, and very <strong>pleasant.<\/strong>&#8220;<\/em><\/p>\n<p style=\"text-align: right;\"><strong>\u2014 Priscilla Vargas, ADA Compliance Officer SacRT<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;751227&#8243;]<\/p>\n<p style=\"text-align: left;\"><em>&#8220;Driver J. is very helpful, <b>patient<\/b>, and always assists with groceries!&#8221; <\/em><\/p>\n<p style=\"text-align: left;\">\u2014<strong> COTA Rider Rick<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_button button_color=&#8221;color-209364&#8243; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fuzurv.com%2Fada_paratransit%2F|target:_blank&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;193195&#8243;]Learn More[\/vc_button][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;87224&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;219269&#8243;][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;131559&#8243;][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; separator=&#8221;yes&#8221; [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":87224,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[71],"tags":[589],"class_list":["post-87223","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-partners","tag-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Professional, Punctual, Pleasant, and Patient \u2014 the 4 Ps of UZURV Drivers. | UZURV<\/title>\n<meta name=\"description\" content=\"UZURV drivers stand out. 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