{"id":88454,"date":"2023-10-17T13:40:47","date_gmt":"2023-10-17T13:40:47","guid":{"rendered":"https:\/\/uzurv.com\/?p=88454"},"modified":"2024-07-09T20:07:38","modified_gmt":"2024-07-09T20:07:38","slug":"how-uzurv-drivers-assist-riders-with-mobility-aids","status":"publish","type":"post","link":"https:\/\/uzurv.com\/how-uzurv-drivers-assist-riders-with-mobility-aids\/","title":{"rendered":"How UZURV Drivers Assist Riders with Mobility Aids."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;88508&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;731470&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-210407&#8243; uncode_shortcode_id=&#8221;570482&#8243; text_color_type=&#8221;uncode-palette&#8221;]<b>All riders deserve mobility independence and personal dignity when using any form of public transportation, including ADA paratransit. <\/b>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;455149&#8243;]The presence of a mobility aid should never detract from a rider\u2019s ability to receive a level of service that provides both.[\/vc_column_text][vc_custom_heading text_color=&#8221;color-210407&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;335704&#8243; text_color_type=&#8221;uncode-palette&#8221;]This is why UZURV spends so much time and effort guiding our drivers on the best ways to assist passengers using mobility aids.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;821730&#8243;]According to the<a href=\"https:\/\/www.bts.gov\/travel-patterns-with-disabilities\"> 2017 National Household Travel Survey<\/a> conducted by the Federal Highway Administration, more than 57% of people with disabilities use one or more mobility aids, including:[\/vc_column_text][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;129637&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;135667&#8243; back_color_type=&#8221;uncode-palette&#8221;][uncode_counter value=&#8221;36.7&#8243; counter_color=&#8221;&#8221; text=&#8221;Walking Canes&#8221; uncode_shortcode_id=&#8221;314895&#8243; suffix=&#8221;%&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;151896&#8243; back_color_type=&#8221;uncode-palette&#8221;][uncode_counter value=&#8221;22.9&#8243; counter_color=&#8221;&#8221; text=&#8221;Walkers&#8221; uncode_shortcode_id=&#8221;138272&#8243; suffix=&#8221;%&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;360623&#8243; back_color_type=&#8221;uncode-palette&#8221;][uncode_counter value=&#8221;11.6&#8243; counter_color=&#8221;&#8221; text=&#8221;Manual Wheelchairs&#8221; uncode_shortcode_id=&#8221;851510&#8243; suffix=&#8221;%&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;185849&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;152930&#8243; back_color_type=&#8221;uncode-palette&#8221;][uncode_counter value=&#8221;3.9&#8243; counter_color=&#8221;&#8221; text=&#8221;Motorized Wheelchairs&#8221; uncode_shortcode_id=&#8221;197575&#8243; suffix=&#8221;%&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;209002&#8243; back_color_type=&#8221;uncode-palette&#8221;][uncode_counter value=&#8221;2.6&#8243; counter_color=&#8221;&#8221; text=&#8221;Crutches&#8221; uncode_shortcode_id=&#8221;425767&#8243; suffix=&#8221;%&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;148907&#8243; back_color_type=&#8221;uncode-palette&#8221;][uncode_counter value=&#8221;1.3&#8243; counter_color=&#8221;&#8221; text=&#8221;White Canes for Visual Impairments&#8221; uncode_shortcode_id=&#8221;148987&#8243; suffix=&#8221;%&#8221;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;140215&#8243; back_color_type=&#8221;uncode-palette&#8221;][uncode_counter value=&#8221;1.1&#8243; counter_color=&#8221;&#8221; text=&#8221;Guide Dogs&#8221; uncode_shortcode_id=&#8221;206187&#8243; suffix=&#8221;%&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=&#8221;207153&#8243;]During onboarding, UZURV drivers receive guidance on best practices when assisting a diverse range of people with disabilities. Including those who use these and other types of mobility aids.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_separator sep_color=&#8221;&#8221; uncode_shortcode_id=&#8221;199074&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-lxmt&#8221; uncode_shortcode_id=&#8221;701440&#8243; text_color_type=&#8221;uncode-palette&#8221;]UZURV\u2019s Higher Level of Service[\/vc_custom_heading][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image media=&#8221;88502&#8243; media_width_percent=&#8221;100&#8243; alignment=&#8221;center&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;103097&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text_color=&#8221;color-wayh&#8221; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;190694&#8243; text_color_type=&#8221;uncode-palette&#8221;]Service begins at the door.[\/vc_custom_heading][vc_column_text text_lead=&#8221;yes&#8221; text_color=&#8221;color-jevc&#8221; uncode_shortcode_id=&#8221;134436&#8243; text_color_type=&#8221;uncode-palette&#8221;]<b>UZURV is built as a door-to-door service.\u00a0<\/b><\/p>\n<p>Our drivers are expected to exit the vehicle, meet the rider at the door, and transport them to the door where their trip ends. Our customers appreciate this, and for many the elevated service is safer and easier to use.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text_color=&#8221;color-wayh&#8221; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;484295&#8243; text_color_type=&#8221;uncode-palette&#8221;]Drivers begin by asking, &#8220;How can I assist you to the vehicle today?&#8221;[\/vc_custom_heading][vc_column_text text_color=&#8221;color-jevc&#8221; uncode_shortcode_id=&#8221;153957&#8243; text_color_type=&#8221;uncode-palette&#8221;]<b>Never assume.<\/b><\/p>\n<p>By asking, UZURV drivers quickly learn:<\/p>\n<ol>\n<li>Does the rider actually need assistance?<\/li>\n<li>What type of assistance does the rider need?<\/li>\n<li>Does the rider have any personal boundaries for the type of assistance a UZURV driver may wish to provide?<\/li>\n<\/ol>\n<p><b>This \u201cask first\u201d approach builds trust and affirms UZURV\u2019s belief that in most cases, the riders know their needs better than we do.<\/b>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;228456&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;88505&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;825417&#8243; media_width_pixel=&#8221;140&#8243;][vc_custom_heading text_color=&#8221;color-lxmt&#8221; uncode_shortcode_id=&#8221;104803&#8243; text_color_type=&#8221;uncode-palette&#8221;]Personal Boundaries and Etiquette[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-wayh&#8221; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;103691&#8243; text_color_type=&#8221;uncode-palette&#8221;]Drivers seek permission before ever touching a rider or a rider\u2019s mobility aid.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;524506&#8243;]UZURV understands that many riders view mobility aids as extensions of themselves, touching them is no different than touching the rider. Drivers are told never to take control of a rider\u2019s mobility aid.[\/vc_column_text][vc_custom_heading text_color=&#8221;color-wayh&#8221; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;142106&#8243; text_color_type=&#8221;uncode-palette&#8221;]Patient communication is effective communication.[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;160642&#8243;]When speaking with a person using a mobility device, drivers make sure they are eye-to-eye with their rider.<\/p>\n<p>Drivers are expected to speak directly to the rider\u2014not the rider\u2019s PCA or companion, not the rider\u2019s Sign Language interpreter, not a family member, and certainly not the rider\u2019s service animal.<\/p>\n<p>Finally, we remind drivers that when communicating with a customer with a speech impediment, it\u2019s disrespectful to rush the rider or to try and finish their thoughts to make the conversation go faster.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-lxmt&#8221; uncode_shortcode_id=&#8221;146515&#8243; text_color_type=&#8221;uncode-palette&#8221;]When a Passenger Needs a Wheelchair-Accessible Vehicle[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;135276&#8243;]UZURV partners with qualified Wheelchair-Accessible Vehicle Providers with credentialed drivers to provide the higher level of service that many customers who utilize WAVs need to travel in safety and comfort.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_separator sep_color=&#8221;&#8221; uncode_shortcode_id=&#8221;199074&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-lxmt&#8221; uncode_shortcode_id=&#8221;211159&#8243; text_color_type=&#8221;uncode-palette&#8221;]Going Above and Beyond[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;480903&#8243;]Providing paratransit is more than ensuring safety or accessibility. Here is the step-by-step guidance we give drivers on how to best assist our paratransit riders:[\/vc_column_text][uncode_list uncode_shortcode_id=&#8221;202679&#8243;]<\/p>\n<ul>\n<li>Ask riders how they wish to be assisted; confirm the plan and provide service in a safe and deliberate manner.<\/li>\n<li>Open doors for riders.<\/li>\n<li>Park in a safe location away from cars or other obstacles that could get in the way of a smooth entry or exit from the vehicle.<\/li>\n<li>Make boarding and exiting safer and easier by leaving room between the vehicle and the curb.<\/li>\n<li>When possible, park near an accessible curb ramp or wheelchair loading zone.<\/li>\n<li>Offer assistance with the seatbelt if it appears that the rider may need help.<\/li>\n<li>Do not get behind the wheel until the rider has boarded, and do not begin the trip until the rider\u2019s seatbelt is fastened.<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_separator sep_color=&#8221;&#8221; uncode_shortcode_id=&#8221;199074&#8243;][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; back_color=&#8221;color-209364&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;398467&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;color-lxmt&#8221; uncode_shortcode_id=&#8221;741671&#8243; text_color_type=&#8221;uncode-palette&#8221;]What Riders are Saying[\/vc_custom_heading][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text uncode_shortcode_id=&#8221;552779&#8243;]<\/p>\n<h3><em>\u201cDriver K.B. is so kind and pleasant, very punctual, and also assisted with the walker. He was the best!\u201d<\/em><\/h3>\n<p style=\"text-align: right;\">&#8211; MTA Maryland Rider Catrice G.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text uncode_shortcode_id=&#8221;197799&#8243;]<\/p>\n<h3><em>&#8220;Me and my wife are visually impaired and have service dogs. We went to vote, and the driver assisted us and made sure that we got properly attended to. We appreciate that the driver took care of us\u201d<\/em><\/h3>\n<p style=\"text-align: right;\">&#8211; COTA Ride K. S.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;88508&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;731470&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-210407&#8243; uncode_shortcode_id=&#8221;570482&#8243; text_color_type=&#8221;uncode-palette&#8221;]All riders deserve mobility independence and personal dignity when using any form [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":88508,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[71],"tags":[611],"class_list":["post-88454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-partners","tag-mobility-aids"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How UZURV Drivers Assist Riders with Mobility Aids. | UZURV<\/title>\n<meta name=\"description\" content=\"UZURV guides our drivers on how to assist passengers using mobility aids. 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