{"id":88902,"date":"2023-11-15T18:03:01","date_gmt":"2023-11-15T18:03:01","guid":{"rendered":"https:\/\/uzurv.com\/?p=88902"},"modified":"2024-06-10T19:34:28","modified_gmt":"2024-06-10T19:34:28","slug":"safe-reliable-and-flexible-uzurv-tristar","status":"publish","type":"post","link":"https:\/\/uzurv.com\/safe-reliable-and-flexible-uzurv-tristar\/","title":{"rendered":"Safe, Reliable, and Flexible \u2014 UZURV Partner Tristar Goes Above and Beyond"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_single_image media=”88930″ media_width_percent=”100″ uncode_shortcode_id=”556012″][vc_custom_heading uncode_shortcode_id=”107915″]Our Partnerships Provide Transit Agencies a Flexible Option for ADA Paratransit Riders with Exceptional Individual Service[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_column_text uncode_shortcode_id=”567741″]Wheelchair-accessible vehicle (WAV) service is essential in transportation programs committed to equity. Our transit agency program partners leverage UZURV to improve WAV service for their ADA paratransit ridership in two ways. Indirectly, by assigning trips to UZURV for ambulatory riders that otherwise would be serviced by their directly operated or contracted WAV fleets. And directly, where UZURV is contracted to provide WAV vehicles as a portion of the available trips we provide.<\/p>\n

UZURV onboards WAV contract companies in much the same way we do our owner-operator TNC drivers – ensuring a high level of service and full compliance with Federal Transit Administration (FTA), state, local, and other regulatory requirements.[\/vc_column_text][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”563334″]Partnerships Based on a Shared Commitment to Service[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”195576″]Ensuring paratransit riders who need access to wheelchair-accessible vehicles (WAVs) receive the same higher level of service expected of every UZURV ride means having equally high standards for the WAV providers we choose to contract with.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ style=”dark” back_color=”color-lxmt” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xl” width=”1\/1″ uncode_shortcode_id=”891081″ back_color_type=”uncode-palette”][vc_custom_heading text_color=”color-164984″ heading_semantic=”h4″ text_size=”h4″ uncode_shortcode_id=”677629″ text_color_type=”uncode-palette”]Featured Partner[\/vc_custom_heading][vc_separator sep_color=”color-164984″ icon_position=”left” uncode_shortcode_id=”200988″ sep_color_type=”uncode-palette” el_width=”80px” el_height=”8px”][vc_custom_heading heading_semantic=”h1″ text_size=”h1″ uncode_shortcode_id=”126555″]Tristar Transportation[\/vc_custom_heading][vc_custom_heading text_color=”color-209364″ heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”395546″ text_color_type=”uncode-palette”]Safe, Reliable, and Flexible[\/vc_custom_heading][vc_row_inner limit_content=””][vc_column_inner column_width_percent=”100″ gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/2″ uncode_shortcode_id=”143088″][vc_column_text uncode_shortcode_id=”400137″]In Columbus Ohio, UZURV subcontracts with Tristar Transportation, to supply WAV rides in partnership with The Central Ohio Transit Authority\u2019s (COTA) Mainstream On-Demand program. Tristar epitomizes everything UZURV looks for when partnering with WAV providers, especially their commitment to their stated values – safety, reliability, and flexibility.<\/p>\n

We spoke to Tristar President and COO, Lauren Payne, about this 3-word mantra and how it guides their values and business practices.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ style=”light” back_color=”color-209364″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xl” width=”1\/2″ uncode_shortcode_id=”102452″ back_color_type=”uncode-palette”][vc_single_image media=”88916″ media_width_percent=”100″ uncode_shortcode_id=”117712″][vc_column_text text_lead=”small” uncode_shortcode_id=”796193″]Columbus, OH
\nEstablished 1992.
\nPartnered with UZURV since 2018.[\/vc_column_text][vc_button size=”link” btn_link_size=”h6″ btn_link_hover=”btn-hover-accent” link=”url:http%3A%2F%2Ftristarcolumbus.com” uncode_shortcode_id=”186859″]tristarcolumbus.com[\/vc_button][vc_custom_heading heading_semantic=”h5″ text_size=”h5″ sub_lead=”small” sub_reduced=”yes” uncode_shortcode_id=”173729″ subheading=”0 Cancellations”]June – August Snapshot:[\/vc_custom_heading][vc_custom_heading heading_semantic=”h5″ text_size=”h5″ sub_lead=”small” sub_reduced=”yes” uncode_shortcode_id=”878051″ text_color_type=”uncode-palette” text_color_solid=”#ff0000″ subheading=”10+ operations staff
\n150+ Drivers
\n175 Vehicle Fleet”]Operations:[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_custom_heading uncode_shortcode_id=”186948″]Safety \u2014 A Top-to-Bottom Culture[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”201093″]The primary concern of any public transportation system is safety, for employees and riders alike. Our WAV partners are carefully vetted for their safety record and safety culture.<\/p>\n

Tristar drivers undergo extensive training that Lauren says \u201cexceeds every state National Safety Council. and contractual requirements\u2026\u201d Tristar then takes safety one step further, \u201cinvesting in high-tech onboard cameras and GPS vehicle trackers, to ensure we have the best results possible.\u201d[\/vc_column_text][vc_custom_heading uncode_shortcode_id=”532984″]Reliable \u2014 Quality over Quantity[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”487004″]Lauren explains that to be a good partner to UZURV and riders Tristar must be reliable, which means, \u201cshowing up on time, and actually showing up to complete the ride\u2026and then just providing good solid customer service and an enjoyable ride.\u201d<\/p>\n

UZURV looks for WAV providers that allow us and our transit partners to \u2018set it and forget it\u2019 knowing that accepted rides will be completed. Lauren describes Tristar as cautious when booking rides, \u201cbecause we are so adamant about not overbooking ourselves.\u201d Tristar has built its processes to be certain that each ride can be completed with a high on-time percentage.[\/vc_column_text][vc_custom_heading uncode_shortcode_id=”205532″]Flexible \u2014 Accommodations Require Consideration[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”780402″]Paratransit services function very differently from traditional public transportation. This is not the world of routes running on set schedules, riders have differing needs that often can\u2019t be addressed with standardized solutions.<\/p>\n

This is why it\u2019s incredibly important for a WAV provider to be flexible. For Tristar, Lauren says, \u201cFlexibility is the big one for us. Where we really go above and beyond to cater to the rider. Whether that’s a special vehicle type, a certain type of music, or a radio station, we make sure we provide the most comfortable ride for everybody.\u201d[\/vc_column_text][vc_custom_heading uncode_shortcode_id=”100794″]Most Important \u2014 The Shared Mission[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”379433″]UZURV offers transit agencies options to improve WAV service, a common challenge when there are driver or vehicle shortages. We work hard with our WAV providers across the country on important factors like on-time percentages, reliability, safety, and service. But we never lose sight of the positive impact we can have on the lives of the riders.<\/p>\n

Lauren shares her thoughts on the shared mission of COTA, UZURV, and Tristar, \u201cif you take a step back, we’re providing a very important service to the community. Especially being able to partner with UZURV and COTA to help the community that relies on subsidized rides from the transit agency to get to medical appointments and personal errands. It feels really good to be able to support that.\u201d<\/p>\n

 <\/p>\n

Learn more about how COTA has leveraged UZURV’s FTA-Compliant fleet to provide ADA Paratransit in Columbus, OH here: COTA Case Study<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ back_color=”color-209364″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xl” width=”1\/2″ uncode_shortcode_id=”141654″ back_color_type=”uncode-palette”][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”181519″]Acronyms:[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”727327″]WAV<\/strong> – Wheelchair-Accessible Vehicle<\/p>\n

NDSP<\/strong> – Non-Dedicated Service Provider<\/p>\n

NEMT<\/strong> – Non-emergency Medical Transportation<\/p>\n

TNC<\/strong> – Transportation Network Company[\/vc_column_text][\/vc_column][vc_column column_width_percent=”100″ gutter_size=”3″ back_color=”color-209364″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xl” width=”1\/2″ uncode_shortcode_id=”162005″ back_color_type=”uncode-palette”][vc_column_text uncode_shortcode_id=”185853″]Interested in working with UZURV to provide wheelchair-accessible transportation to riders in your community?[\/vc_column_text][vc_button button_color=”color-159038″ size=”btn-xl” radius=”btn-round” border_width=”0″ link=”url:https%3A%2F%2Fuzurv.com%2Fwav-provider%2F” button_color_type=”uncode-palette” uncode_shortcode_id=”111763″]Sign up Here![\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_single_image media=”88930″ media_width_percent=”100″ uncode_shortcode_id=”556012″][vc_custom_heading uncode_shortcode_id=”107915″]Our Partnerships Provide Transit Agencies a Flexible Option for ADA Paratransit Riders with Exceptional Individual […]<\/p>\n","protected":false},"author":10,"featured_media":88930,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[71],"tags":[612],"class_list":["post-88902","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-partners","tag-spotlight"],"acf":[],"yoast_head":"\nSafe, Reliable, and Flexible \u2014 UZURV Partner Tristar Goes Above and Beyond | UZURV<\/title>\n<meta name=\"description\" content=\"UZURV provides wheelchair-accessible transportation in partnership with Tristar to Columbus, OH. 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