{"id":90460,"date":"2024-03-19T17:38:30","date_gmt":"2024-03-19T17:38:30","guid":{"rendered":"https:\/\/uzurv.com\/?page_id=90460"},"modified":"2026-04-23T15:50:30","modified_gmt":"2026-04-23T20:50:30","slug":"digital-accessibility-policy","status":"publish","type":"page","link":"https:\/\/uzurv.com\/digital-accessibility-policy\/","title":{"rendered":"Digital Accessibility Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;93894&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;100128&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;1&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;200680&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; uncode_shortcode_id=&#8221;641934&#8243;]Digital Accessibility Policy[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;890048&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_button button_color=&#8221;color-uydo&#8221; size=&#8221;btn-sm&#8221; border_width=&#8221;0&#8243; link=&#8221;url:%23report&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;790969&#8243;]Report an Accessibility Issue[\/vc_button][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;799457&#8243;]Commitment to Digital Accessibility[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;141758&#8243;]UZURV is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone who visits our website located at uzurv.com and for those who download and use our UZURV Rider App. To that end, we will utilize the guidance provided within applicable digital accessibility standards such as the Web Content Accessibility Guidelines, along with any other applicable laws and regulations, when developing, updating and testing any rider-facing websites and mobile applications.[\/vc_column_text][vc_custom_heading text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;999836&#8243;]Applicable Accessibility Standard \u2013 WCAG 2.2, Level AA[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;153478&#8243;]UZURV\u2019s goal is for all rider-facing websites and mobile applications to meet applicable provisions set forth within the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, standards issued by the World Wide Web Consortium (W3C), and any appropriate successor standards thereto. UZURV\u2019s rider-facing website is built towards these standards and it is regularly reviewed by a third party and by UZURV for updates to accessibility standards.[\/vc_column_text][vc_custom_heading text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;634089&#8243;]Voluntary Product Assessment Template (VPAT) Report[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;107981&#8243;]UZURV provides a formal VPAT rev.2.5 Accessibility Conformance Report for the UZURV Ride iOS application. Prepared by <a href=\"https:\/\/www.accessiblu.com\/\" target=\"_blank\" rel=\"noopener\">Accessibl\u00fc<\/a>, in August 2025, the VPAT documents our conformance with WCAG 2.2 (Web Content Accessibility Guidelines) Level A and Level AA success criteria. <a href=\"https:\/\/6272754.fs1.hubspotusercontent-na1.net\/hubfs\/6272754\/general%20documents\/UZURV_iOS_Ride_App_WCAG_2.2_VPAT2.5_August_2025.docx\">Download current VPAT report.<\/a>[\/vc_column_text][vc_custom_heading text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;206884&#8243;]Procedures for Maintaining Digital Accessibility[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;123998&#8243;]UZURV will utilize the following procedures to ensure that rider-facing websites and mobile applications are built toward WCAG 2.2, Level AA standards.<\/p>\n<ul>\n<li>We have adopted and posted this Digital Accessibility Policy.<\/li>\n<li>We have integrated digital accessibility requirements into our procurement processes and contracts.<\/li>\n<li>We provide role-specific accessibility training for all staff who support rider-facing digital assets.<\/li>\n<li>We publish procedures that riders can use to report accessibility deficiencies. These procedures also address UZURV\u2019s procedures for handling reported deficiencies.<\/li>\n<li>We engage a qualified third-party to conduct accessibility audits and update VPAT certifications when digital assets are introduced or significantly updated, or new standards become evident.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;499991&#8243;]Process for reporting and remediating digital accessibility issues[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;613822&#8243;]Any individual who identifies an accessibility-related deficiency with any UZURV digital asset can <a href=\"#report\">report a deficiency using the form<\/a> below. Or they may email <a href=\"mailto:Support@uzurv.com\">Support@uzurv.com<\/a>. Helpful information includes:<\/p>\n<ul>\n<li>What type of device, operating system, browser, and assistive technology the user was utilizing when experiencing the deficiency.<\/li>\n<li>What webpage or task the user was attempting to complete when the error occurred.<\/li>\n<li>If possible, a screenshot of the error the user is reporting.<\/li>\n<li>A summary of how the user\u2019s experience was not accessible, and what a more accessible experience would be for the user.<\/li>\n<li>Contact information where UZURV personnel can contact the user for additional information or follow-up.<\/li>\n<\/ul>\n<p>When UZURV receives a complaint about the accessibility of its digital assets, UZURV will research the matter, identify any needed changes, and prioritize the work for a future update. UZURV will contact the rider or their representative to relay findings or in the event that additional follow-up is needed.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;158032&#8243; row_name=&#8221;report&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; radius=&#8221;xl&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;976051&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;486569&#8243;]Please tell us about your issue.[\/vc_custom_heading][vc_raw_html]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[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_separator sep_color=&#8221;&#8221; uncode_shortcode_id=&#8221;235689&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;100128&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;93894&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;100128&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;1&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;200680&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-90460","page","type-page","status-publish","hentry","page_category-policy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Digital Accessibility Policy | UZURV<\/title>\n<meta name=\"description\" content=\"Learn how UZURV commits to making sure our digital platforms are accessible to all and how to report any accessibility issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uzurv.com\/digital-accessibility-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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