{"id":91493,"date":"2024-06-10T18:37:14","date_gmt":"2024-06-10T18:37:14","guid":{"rendered":"https:\/\/uzurv.com\/?p=91493"},"modified":"2025-08-08T08:38:38","modified_gmt":"2025-08-08T13:38:38","slug":"advanced-care-transportation-wav-provider","status":"publish","type":"post","link":"https:\/\/uzurv.com\/advanced-care-transportation-wav-provider\/","title":{"rendered":"Reliable, Community-centered NEMT – Access Advanced Care Transportation"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_single_image media=”91528″ media_width_percent=”100″ uncode_shortcode_id=”128398″][vc_custom_heading text_color=”color-210407″ heading_semantic=”h1″ text_size=”h1″ uncode_shortcode_id=”174245″ text_color_type=”uncode-palette”]Reliable, Community-Centered NEMT[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”112829″]UZURV contracts to provide WAV service in many of our programs across the country as a portion of the available trips we provide.\u00a0<\/span><\/p>\n

To ensure paratransit riders requiring wheelchair-accessible vehicles (WAVs) receive the same high level of service expected of every UZURV ride, we maintain equally high standards for our contracted WAV providers. <\/span>[\/vc_column_text][vc_custom_heading text_color=”color-lxmt” text_size=”h3″ uncode_shortcode_id=”141569″ text_color_type=”uncode-palette”]Partnerships Based on a Shared Commitment to Service[\/vc_custom_heading][vc_separator sep_color=”color-lxmt” uncode_shortcode_id=”703642″ sep_color_type=”uncode-palette”][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”2″ bottom_padding=”2″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”121108″][vc_column column_width_percent=”100″ gutter_size=”3″ style=”dark” back_color=”color-lxmt” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xl” width=”1\/1″ uncode_shortcode_id=”565354″ back_color_type=”uncode-palette”][vc_custom_heading text_color=”color-164984″ heading_semantic=”h4″ text_size=”h4″ uncode_shortcode_id=”677629″ text_color_type=”uncode-palette”]Featured Partner[\/vc_custom_heading][vc_separator sep_color=”color-164984″ icon_position=”left” uncode_shortcode_id=”200988″ sep_color_type=”uncode-palette” el_width=”80px” el_height=”8px”][vc_custom_heading heading_semantic=”h1″ text_size=”h1″ uncode_shortcode_id=”331390″]Access Advanced Care Transportation[\/vc_custom_heading][vc_row_inner limit_content=””][vc_column_inner column_width_percent=”100″ gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/2″ uncode_shortcode_id=”143088″][vc_column_text uncode_shortcode_id=”122820″]UZURV partners with <\/span>Access – Advanced Care Transportation<\/span><\/a> (Access) to provide wheelchair-accessible trips for the <\/span>Jacksonville Transportation Authority<\/span><\/a> Connexion<\/span><\/a> Plus program, which offers ADA-eligible riders same-day, opt-in service.<\/span><\/p>\n

Rolando Dunagan, owner-operator of Access shares his core principles for WAV transportation. Rolando made the jump from real estate into Non-Emergency Medical Transportation (NEMT) in 2019. Intrigued by local WAV vehicles, Rolando started part-time, balancing real estate with NEMT. His company has grown steadily by maintaining a focus on the needs of the community of riders. These insights have shaped its approach to customer service, staff, and the Jacksonville community.\u00a0\u00a0<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=”100″ gutter_size=”3″ back_color=”color-209364″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xl” width=”1\/2″ uncode_shortcode_id=”129175″ back_color_type=”uncode-palette”][vc_column_text uncode_shortcode_id=”161182″]<\/p>\n

\u201cI had a wonderful experience with my Access Driver on my ride. My driver was very attentive, drove within the speed limit, and ensured I was safe and comfortable during the entirety of my trip.\u201d<\/span><\/p><\/blockquote>\n

– JTA Connexion Rider<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_custom_heading uncode_shortcode_id=”206881″]The customer first philosophy[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”638777″]\"AccessThe driving philosophy of Access is \u201cto put the customer first no matter what, \u201d says Rolando. This can be as simple as tuning into a rider\u2019s preferred radio station or adjusting the vehicle\u2019s inside temperature for the rider’s comfort. What it always includes is communication. For Rolando, \u201cthe number one thing is communication.\u201d<\/span><\/p>\n

Rolando expands, \u201cWe can make the vans look good and wear fancy uniforms, but if we don\u2019t communicate with the rider, they\u2019ll wonder, \u2018What is going on!?\u2019 A simple phone call makes all the difference.\u201d <\/span>[\/vc_column_text][vc_custom_heading uncode_shortcode_id=”792065″]Compassion is the litmus test[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”202979″]As a WAV provider that goes above and beyond, Access ensures every one of the drivers is reliable. Rolando aptly points out, \u201cIf you don\u2019t make it to work that day, then your ten passengers don\u2019t make it to work either.\u201d\u00a0<\/span><\/p>\n

Reliability goes beyond being punctual. Access has an essential litmus test when pre-screening drivers. They always ask, \u201cWhen was the last time you experienced road rage? What happens when someone cuts you off?\u201d Because, as Rolando points out, \u201cIf you can\u2019t handle stuff like that, this isn\u2019t for you. It\u2019s going to happen all the time.\u201d A level-headed driver is essential when navigating daily traffic as a transportation provider.<\/span><\/p>\n

During onboarding, Access mentors drivers by assigning them a one-on-one coach, Donald, and Sheila, “nothing beats the hand-on-hand, side-by-side training on day one until we think you are ready to go.\u201d Training at Access lasts as long as a driver needs it and their mentors are always a phone call away. <\/span>[\/vc_column_text][vc_custom_heading uncode_shortcode_id=”347122″]Familiarity with your riders improves safety[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”142465″]Access\u2019s emphasis on communication between driver and passenger increases familiarity and comfort for riders. In fact, Rolando believes he and his staff\u00a0 \u201c…know about 80% of passengers by their first name.\u201d\u00a0\u00a0<\/span><\/p>\n

\"An<\/p>\n

In turn, robust communication and the familiarity it builds is an effective safety measure. \u201cWe’re similar to barbers. You really get to\u00a0<\/span><\/p>\n

know who your riders are\u2026\u201d Rolando neatly illustrates his point \u201c\u2026GPS might take you four blocks away. My drivers already know all the particulars of each trip. They understand the Jacksonville landscape, and what every one of our riders needs.\u201d The entire team at Access is committed to every rider’s safety and security.<\/span><\/p>\n

To Rolando, \u201cIt\u2019s all about the passengers.\u201d They are always at the forefront of his mind when hiring his drivers, \u201cYou have to have compassion and empathy. If a driver has that, I know they are the one.\u201d <\/span>[\/vc_column_text][vc_custom_heading uncode_shortcode_id=”107960″]Involved in the rider community[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”402040″]\"RolandoIn addition to the services Access provides to UZURV, Rolando and his team work closely with the Jacksonville <\/span>Center for Independent Living<\/span><\/a> (CIL). CIL offers community-based services such as access to technology and equipment, sign-language interpretation, and employment assistance. Through their collaboration, Access and CIL ensure the Jacksonville community has additional accessible transportation options.\u00a0\u00a0<\/span><\/p>\n

Rolando and his crew go beyond the responsibilities of their daily mission, expanding their community role from provider to advocate. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=”100″ gutter_size=”3″ back_color=”color-209364″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xl” width=”1\/2″ uncode_shortcode_id=”141654″ back_color_type=”uncode-palette”][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”181519″]Acronyms:[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”727327″]WAV<\/strong> – Wheelchair-Accessible Vehicle<\/p>\n

NDSP<\/strong> – Non-Dedicated Service Provider<\/p>\n

NEMT<\/strong> – Non-emergency Medical Transportation<\/p>\n

TNC<\/strong> – Transportation Network Company[\/vc_column_text][\/vc_column][vc_column column_width_percent=”100″ gutter_size=”3″ back_color=”color-209364″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”xl” width=”1\/2″ uncode_shortcode_id=”162005″ back_color_type=”uncode-palette”][vc_column_text uncode_shortcode_id=”185853″]Interested in working with UZURV to provide wheelchair-accessible transportation to riders in your community?[\/vc_column_text][vc_button button_color=”color-vyce” size=”btn-xl” radius=”btn-round” border_width=”0″ link=”url:https%3A%2F%2Fuzurv.com%2Fwav-provider%2F” button_color_type=”uncode-palette” uncode_shortcode_id=”112549″]Sign up Here! [\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_single_image media=”91528″ media_width_percent=”100″ uncode_shortcode_id=”128398″][vc_custom_heading text_color=”color-210407″ heading_semantic=”h1″ text_size=”h1″ uncode_shortcode_id=”174245″ text_color_type=”uncode-palette”]Reliable, Community-Centered NEMT[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”112829″]UZURV contracts to provide WAV service in many […]<\/p>\n","protected":false},"author":14,"featured_media":91528,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[71],"tags":[588,589,590,612,615,626,627,628,629,630,631,632],"class_list":["post-91493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-partners","tag-drivers","tag-business","tag-communities","tag-spotlight","tag-accessibility","tag-wav","tag-wheelchair","tag-wheelchair-accessible","tag-transportation","tag-paratransit","tag-jta","tag-florida"],"acf":[],"yoast_head":"\nReliable, Community-centered NEMT - 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