{"id":93477,"date":"2024-12-05T19:50:49","date_gmt":"2024-12-05T19:50:49","guid":{"rendered":"https:\/\/uzurv.com\/?post_type=newsletter&#038;p=93477"},"modified":"2025-12-09T10:37:20","modified_gmt":"2025-12-09T15:37:20","slug":"driven-12-05-24-drivers-shine-at-vrate","status":"publish","type":"newsletter","link":"https:\/\/uzurv.com\/newsletter\/driven-12-05-24-drivers-shine-at-vrate\/","title":{"rendered":"Drivers Shine at VRATE"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;130258&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text_color=&#8221;color-prif&#8221; text_font=&#8221;font-555555&#8243; text_size=&#8221;fontsize-892903&#8243; text_weight=&#8221;500&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;134569&#8243; text_color_type=&#8221;uncode-palette&#8221;]Good to Know[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_right&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_left_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;187677&#8243;][vc_column_text uncode_shortcode_id=&#8221;371796&#8243;]12.05.24[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;293010&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;208156&#8243;][vc_icon icon_image=&#8221;94933&#8243; media_size=&#8221;100&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;fontsize-189434&#8243; uncode_shortcode_id=&#8221;174283&#8243; title=&#8221;UZURV Drivers Shine at VRATE&#8221;][\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;180390&#8243;]<\/p>\n<figure style=\"width: 300px\" class=\"wp-caption alignright\"><img decoding=\"async\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/225;height: auto; max-width: 300px; width: 300px; float: right; margin: 10px 0px 10px 10px;\" data-src=\"https:\/\/6272754.fs1.hubspotusercontent-na1.net\/hubfs\/6272754\/VRATE%202024%20Booth.jpg\" alt=\"VRATE 2024 Booth\" width=\"300\" height=\"225\" align=\"right\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><figcaption class=\"wp-caption-text\">UZURV representatives chat with attendees at the 2024 VRATE conference.<\/figcaption><\/figure>\n<p>Why do we devote our time and effort to mobility independence? Why is transportation equity important? What kind of impact do UZURV drivers really make in their communities?<\/p>\n<p>Earlier this month, UZURV sponsored the <a href=\"https:\/\/vrate.org\/expo\/\" target=\"_blank\" rel=\"noopener\">Vision Rehabilitation and Technology Expo<\/a> (VRATE) in Phoenix, Arizona. The VRATE conference offers attendees a glimpse into assistive technology that fosters self-determination and sustainable success for those with visual impairments.<\/p>\n<p>We spoke with many VRATE attendees who rely on Phoenix Valley Metro for their transportation needs \u2013 many of whom had experience riding with UZURV.<\/p>\n<p><strong>Here\u2019s what we heard:<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Gratitude.<\/li>\n<li>Appreciation.<\/li>\n<li>And, a desire to choose UZURV for every ride because the service is so good.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<h3>A Rider&#8217;s Experience<\/h3>\n<figure style=\"width: 300px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/vimeo.com\/1032472788\" rel=\"noopener\"><img decoding=\"async\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/200;height: auto; max-width: 300px; width: 300px; float: left; margin: 10px 10px 10px 0px;\" data-src=\"https:\/\/6272754.fs1.hubspotusercontent-na1.net\/hubfs\/6272754\/Sharonda%20Goode%20VRATE%202024.png\" alt=\"Sharonda Goode VRATE 2024\" width=\"300\" height=\"200\" align=\"left\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><\/a><figcaption class=\"wp-caption-text\">Sharonda Goode at the 2024 VRATE conference.<\/figcaption><\/figure>\n<p>One attendee, Sharonda Goode, volunteered to tell us about her experience on camera. <a href=\"https:\/\/vimeo.com\/1032472788\" target=\"_blank\" rel=\"noopener\">(Watch full video here.)<\/a><\/p>\n<p>\u201cIt\u2019s a powerful way to travel,\u201d Goode said about UZURV. \u201cThe drivers are friendly. The drivers are helpful\u2026.You really get to know the people that are transporting you and you develop really close relationships with them.\u201d<\/p>\n<p>Goode took rides with UZURV often during her cancer treatment in 2022. She was especially grateful for the drivers who took her to her medical appointments.<\/p>\n<p>\u201cYou just get to know each other\u2019s lives,\u201d she said. \u201cThey knew who I was and I knew who they were. And that made it easy just to let your guard down and relax.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h3>Gratitude for UZURV Drivers<\/h3>\n<p>When asked, Goode could not think of ways for UZURV to improve its service \u2013 except that she wished paratransit riders in Phoenix could <em><strong>choose<\/strong><\/em> UZURV for their rides. Valley Metro is currently working toward a Rider Choice program in Phoenix that will allow riders to do just that.<\/p>\n<p>Overall, Goode and other riders at VRATE offered thanks that UZURV drivers do what they do \u2013 because mobility independence for them is vital to creating independent lives on their own terms.<\/p>\n<p>Sharonda Goode expressed beautifully how UZURV drivers continue to impact her life. The amazing thing is&#8230; UZURV drivers provide that same impact to thousands of people every single day.<\/p>\n<p><strong>For that, we are grateful.<\/strong><\/p>\n<p>We echo Goode\u2019s comments as she wrapped up: \u201cThank you all for this awesome service. Keep doing what you\u2019re doing!\u201d[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_separator sep_color=&#8221;color-prif&#8221; uncode_shortcode_id=&#8221;207682&#8243; sep_color_type=&#8221;uncode-palette&#8221;][vc_icon icon_image=&#8221;87155&#8243; media_size=&#8221;100&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;fontsize-189434&#8243; uncode_shortcode_id=&#8221;108855&#8243; title=&#8221;Pro Tip: Great Customer Service&#8221;][\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;120044&#8243;]A great ride starts with you! To create an excellent experience for your rider, remember:<\/p>\n<ul>\n<li><strong>First impressions are important.<\/strong> Choose to wear well-kept clothing and use an engaging, interested tone when speaking to your rider.<\/li>\n<li><strong>Keep your vehicle clean and accessible.<\/strong> Regularly clean the interior and exterior of your vehicle. Remove personal items from seats and doors. Make space for service animals. You are required <strong>by law<\/strong> to allow them with the rider in your vehicle.<\/li>\n<li><strong>No smoking or vaping allowed.<\/strong> Be aware of other strong odors such as air fresheners, perfume\/cologne, and chemical cleaners.<\/li>\n<li><strong>Provide reasonable modifications.<\/strong> Keep the radio volume low and make sure the content is appropriate. Adjust the heat or AC for your rider&#8217;s comfort. If your rider finds it difficult or painful to sit in the back, allow them in the front seat.<\/li>\n<\/ul>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 20px;\">\ud83d\ude98<\/span> Treat every ride like it&#8217;s the most important ride! <span style=\"font-size: 20px;\">\ud83d\ude98<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_separator sep_color=&#8221;color-prif&#8221; uncode_shortcode_id=&#8221;207682&#8243; sep_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;90856&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;963935&#8243;][vc_separator sep_color=&#8221;color-prif&#8221; uncode_shortcode_id=&#8221;207682&#8243; sep_color_type=&#8221;uncode-palette&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;493242&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_icon icon_image=&#8221;90857&#8243; media_size=&#8221;100&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;fontsize-189434&#8243; uncode_shortcode_id=&#8221;897678&#8243; title=&#8221;Driver Superstar!&#8221;][\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;145631&#8243;]<\/p>\n<div style=\"text-align: left;\">\n<div style=\"text-align: left;\">\n<p>A rider with PACE in Chicago sent compliments to <strong>Ernisha Bush<\/strong>:<\/p>\n<p><strong>&#8220;Ernisha B. was a great caregiver \u2013 attentive, fabulous, and pleasant. She provided door-to-door before assisting with getting the groceries out of the vehicle. She ensured the rider was safe at her door before going back to the vehicle for the groceries and also taking them to her doorstep. Ernisha made the rider feel comfortable and safe throughout the ride and she really appreciated the warmth and kindness from her.&#8221;<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: center;\">\u2b50\u00a0 <span style=\"font-weight: bold;\">Great customer service, Ernisha! Way to go!<\/span><span style=\"font-weight: bold;\">\u00a0<\/span>\u00a0\u2b50<\/h2>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_separator sep_color=&#8221;color-prif&#8221; uncode_shortcode_id=&#8221;207682&#8243; sep_color_type=&#8221;uncode-palette&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;118954&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_icon icon_image=&#8221;94934&#8243; media_size=&#8221;100&#8243; text_font=&#8221;font-388954&#8243; text_size=&#8221;fontsize-189434&#8243; uncode_shortcode_id=&#8221;206773&#8243; title=&#8221;In the news:&#8221;][\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;785599&#8243;]<\/p>\n<div style=\"text-align: left;\">\n<div style=\"text-align: left;\">\n<p>The Associated Press released <a href=\"https:\/\/abcnews.go.com\/Health\/wireStory\/disabled-americans-rely-rideshare-apps-face-discrimination-116134361\" target=\"_blank\" rel=\"noopener\">a recent article<\/a> about the discrimination Americans with disabilities face when using rideshares \u2013 especially riders with service animals and those in wheelchairs.<\/p>\n<p>UZURV was featured in the article for providing door-to-door transportation for people with disabilities and for our service animal policy.<\/p>\n<p>The article quotes TriMet&#8217;s Director of Accessibility Programs as being so satisfied with UZURV&#8217;s service in Portland, Oregon that she hopes to make UZURV an on-demand provider next year.<\/p>\n<p><a href=\"https:\/\/abcnews.go.com\/Health\/wireStory\/disabled-americans-rely-rideshare-apps-face-discrimination-116134361\" target=\"_blank\" rel=\"noopener\">Read the full article here.<\/a><\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_separator sep_color=&#8221;color-prif&#8221; uncode_shortcode_id=&#8221;207682&#8243; sep_color_type=&#8221;uncode-palette&#8221;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;884070&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][uncode_block id=&#8221;90196&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;130009&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;130258&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text_color=&#8221;color-prif&#8221; text_font=&#8221;font-555555&#8243; text_size=&#8221;fontsize-892903&#8243; text_weight=&#8221;500&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;134569&#8243; text_color_type=&#8221;uncode-palette&#8221;]Good to [&hellip;]<\/p>\n","protected":false},"featured_media":93478,"template":"","class_list":["post-93477","newsletter","type-newsletter","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Drivers Shine at VRATE | UZURV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uzurv.com\/newsletter\/driven-12-05-24-drivers-shine-at-vrate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Drivers Shine at VRATE\" \/>\n<meta property=\"og:description\" content=\"[vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-gyho&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; 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